1Introduction
Welcome to Manvi International Courier. We provide reliable, end-to-end domestic and international logistics, freight, and express courier services across major destinations including the USA, UK, Canada, Australia, Europe, and worldwide.
This Shipping Policy governs all shipment bookings, requests, and transactions processed through our website, online customer portal, customer service desks, and payment gateways. By booking a shipment or making a payment with Manvi International Courier, you (“the Customer”) agree to the terms and conditions outlined in this policy.
2Shipping & Booking Process
- Placing a Request:Shipments can be booked online via our portal, WhatsApp support desk, or by contacting our customer service team. You must provide complete details including sender/recipient full names, complete pin code/zip code addresses, phone numbers, item descriptions, and declared values.
- Payment Requirement:Full payment for estimated shipping charges must be processed and cleared through our payment portal before a booking is finalized or dispatched.
- Booking Confirmation:A shipment is officially confirmed only after successful payment verification and the generation of a unique Air Waybill (AWB) / Tracking Number.
- Pickup Authorization:Pickup drivers will collect packages only after payment confirmation is reflected in our system and valid shipping labels/documentation are prepared.
3Pickup Policy
Standard door pickups occur within 24 to 48 hours of booking confirmation during regular operating hours (Monday to Saturday).
Packages must be securely boxed, cushioned internally, and sealed prior to pickup. Manvi International is not liable for damage resulting from improper customer packaging.
- • Serviceable Areas: Pickups are available across selected domestic postal codes and designated international pickup zones. Serviceability can be verified during booking.
- • Customer Availability: The sender (or an authorized representative) must be available at the designated address during the scheduled pickup window.
- • Re-pickup Charges: If a pickup fails due to customer unavailability, incorrect address details, or unready packages, a re-pickup fee may apply for subsequent attempts.
4Delivery Timelines
Varies depending on destination country (USA, UK, Canada, Australia, EU), selected carrier option, and customs processing.
5Shipping Charges & Calculation
Shipping charges are calculated based on the higher of the Actual Gross Weight or the Volumetric (Dimensional) Weight of the parcel.
- • Taxes: All applicable government taxes (including GST) will be itemized during invoice generation.
- • Price Adjustments Post-Booking: If the actual weight or dimensions measured at our hub exceed the weight declared during booking, the Customer will be billed for the difference. The shipment may be held until the remaining balance is paid.
- • Surcharges: Deliveries to remote/out-of-delivery areas (ODA), fuel surcharges, or parcels requiring special handling are subject to additional carrier fees.
6International Shipments & Customs
Customs Clearance: All international parcels are subject to inspection and clearance by the customs authority of the destination country.
Duties & Taxes: Import duties, local taxes, entry clearance fees, and customs administration charges are not included in standard shipping rates unless explicitly specified under DDP terms. These fees are the sole responsibility of the recipient/consignee.
Required Documentation: The Customer must provide accurate customs declarations, commercial invoices, itemized packing lists, and identity proofs (Passport / Aadhaar / Tax ID / EORI, as required by law).
7Prohibited & Restricted Items
Manvi International strictly prohibits the carriage of items that pose a safety risk or violate domestic/international laws. Prohibited items include:
Shipments containing prohibited items are subject to immediate cancellation, law enforcement reporting, and disposal without refund.
8Tracking Your Shipment
A unique Tracking / AWB Number is issued upon payment clearance and dispatch. Customers can monitor status 24/7 on our tracking portal.
Track Your Shipment Online →9Failed Delivery & Return-to-Origin (RTO)
Local courier partners will make up to 2 to 3 delivery attempts. If the delivery fails due to incorrect address, recipient unavailability, or refusal to pay duties:
- • The parcel will be held at a local destination holding facility for a limited duration.
- • If unclaimed, the parcel will be marked for Return-to-Origin (RTO).
- • The Customer (sender) is fully liable for all return freight costs, return customs duties, and storage charges.
10Damaged or Lost Shipments
Must be reported within 48 hours of package delivery with unboxing photos/videos.
Must be reported within 7 days of the last estimated delivery window.
For complete refund rules, please check our dedicated Refund & Cancellation Policy.
Support & Contact Information
C1034, A 2ND FLOOR, HARIJAN BASTI, PALAM EXTN, PART-1 RAMPHAL CHOWK, NEW DELHI, INDIA, 110045