1Policy Overview
At Manvi International Courier, customer satisfaction and clarity are our top priorities. We understand that plans can change or unforeseen shipment events may occur. This Refund & Cancellation Policy outlines the exact terms under which booking cancellations, service refunds, and shipment loss/damage claims are processed.
2Cancellation Eligibility & Conditions
You may cancel a booking prior to pickup vehicle dispatch. You will receive a full refund of shipping charges, minus a nominal administrative/payment processing fee.
Once a package has been collected by our pickup team or logistics partner, the shipment cannot be cancelled and standard shipping fees paid are non-refundable.
3Refund Processing & Timelines
All approved refunds are credited exclusively back to the original payment method / bank card / UPI account used during booking.
- • Verification Step: Approved refunds are initiated only after verifying cancellation eligibility or completing formal claim investigations.
- • Bank Credit Duration: Depending on your banking institution or gateway issuer, it may take 2 to 4 additional business days for the funds to reflect in your account statement.
4Damaged or Lost Shipment Claims
If your package experiences loss or physical damage during transit, you may submit a formal claim subject to the strict reporting windows below:
Must be reported to Manvi International Courier within 48 hours of package delivery receipt.
Must be reported within 7 days of the last estimated delivery date window.
Required Documents for Claim Settlement:
- 1. Air Waybill (AWB) / Tracking Number.
- 2. High-resolution photographs and videos showing damaged outer box, shipping label, and damaged internal goods.
- 3. Original commercial invoice / invoice copy showing item purchase value.
- 4. Retain all original packaging material until inspection or claim resolution is complete.
5Non-Refundable Items & Fees
- Government Taxes & GST: Taxes levied by government authorities once invoiced are non-refundable.
- Customs Duties & Penalty Charges: Import duties, taxes, or regulatory storage fees incurred at destination customs are non-refundable.
- Return to Origin (RTO) Freight: Freight charges incurred for returning unclaimed or rejected parcels back to India are non-refundable and billed to sender.
Refunds Support Contact
C1034, A 2ND FLOOR, HARIJAN BASTI, PALAM EXTN, PART-1 RAMPHAL CHOWK, NEW DELHI, INDIA, 110045